Ordering and Shipping Information
- Free Shipping Promotion
- Domestic Shipping
- International Shipping
- Shipping Claims
Each treasure purchased from The Turquoise Mine is packaged in its own jewelry keepsake box free of charge (unless it is an odd size that we cannot fit in a typical box). The box is perfect for keeping that special treasure safe or to wrap as a gift to that someone special. For orders with more than one item: we will do our best to fit all items in their own individual keepsake boxes (depending upon size, of course) unless they will not fit within our standard shipping box. We also include backings with all of our earrings.
TheTurquoise Mine accepts payment using Paypal, Google Checkout or credit card payment (Mastercard, Visa, Discover) on a secure server. Just follow the steps in the shopping cart to choose your payment method. Credit card payments must be shipped to the billing address of that credit card.
We also accept check by mail. Please mail checks to:
TQM PO Box 212 South Lancaster, MA 01561 (please do not mail to our physical store location)
Please make a note in the comments section (upon checkout) that you are paying by check. Once we receive the check we will notify you and cash it. It can take 7-10 days for the bank to clear the check. Once it is cleared we will notify you that the check has cleared and the item has been sent along with the tracking information.
When you shop with The Turquoise Mine, every order is carefully and gently hand packed to ensure that your item(s) arrive in perfect condition. We ship Monday - Friday, (sometimes Saturday) we try to ship within 24 hours of receiving the order (excluding holidays and weekends). If paying through PayPal, we will ship to the PayPal confirmed address after verifying receipt of payment. If your PayPal address has not been confirmed please follow the link within PayPal to confirm your address. If you need to ship to a different address please contact us with the information.
The Turquoise Mine ships using USPS First Class Mail with tracking (3-10 days), USPS Priority Mail (2-5 days delivery time), USPS Express Mail (1-3 days depending upon location) and USPS Registered Mail (3 - 10 days). Your shipping cost includes shipping and delivery confirmation; therefore the package can be tracked at www.USPS.com. All orders over $200 will also include signature confirmation. If you would like to request a signature confirmation you may do so in the COMMMENTS box upon checkout. USPS signature confirmation costs an additional $2.70. PLEASE NOTE: packages shipped with the Signature Confirmation will not be delivered unless signed by the person in the "ship to" address.
If you would like to use a different shipping method please email us and we will try to accomodate you just send us an email.
If for any reason your item(s) is (are) not received within the time allotted for shipping , please contact firstname.lastname@example.org
During sales the Free shipping pertains to Domestic First Class USPS. If you would like a faster or International service do not use the coupon.
Domestic Shipping/Handling Rates: (Continental U.S.) USPS
The Turquoise Mine offers a First Class shipping rate of $5.50 for orders under $200.00. These items will be shipped by USPS First Class mail with tracking (3-10 days delivery time). This shipping does not include insurance, you may request insurance at an additional charge. The Turquoise Mine is not liable for items after they have been shipped if you choose not to pay for insurance. We will not ship items over $250.00 without signature confirmation.
The Turquoise Mine standard flat rate shipping price: USPS Priority Mail Flat Rate Small Box for $9.90 up to $200.00 (2-3 days delivery time).
Items over $250.00 are shipped USPS with signature confirmation. If you would like to add insurance you may do so at an additional fee. We also offer USPS Registered Mail with signature service. Registered mail is the most secure way to ship expensive items; however they may take a bit longer and do require a signature.
If you order multiple items (usually more than 4 items) which will not fit in the our standard small flat rate box, the postage rate may increase, we will notify you at that time if there is an additional fee.
USPS Express Mail: (1-2 business days excluding Weekends)
(Overnight in most instances but not guaranteed overnight by USPS) We ask that the order be placed by 8am M-F to ensure it gets out the same day. Orders placed on Friday,Saturday and Sunday will be shipped first thing Monday morning. Holidays may interfere with the shipping day. If you have an question about when an item will ship please send an e-mail or call the Turquoise Mine for the information.
Approximately $25.00 within the US.
If you wish to ship by UPS or FedEx please email email@example.com for the rate.
Non-USA International Shipping/Handling Methods & Rates:
The shipping option for International orders depends upon the destination. We normally use USPS Priority International or USPS First Class Registered Mail. Please e-mail firstname.lastname@example.org for an accurate shipping price. In many instances Insurance & tracking is NOT available on International orders - shipping is at buyers risk. Its important for us to mention, however, that once a package leaves the U.S., the postal service will no longer insure it. For this reason, we cannot be responsible for any lost packages once outside of the country. Please let us know if you feel comfortable taking this risk, and wish to proceed with your purchase.You are responsible for paying for any customs duties or postal fees levied by your postal service or your country's government. Packages shipped this method usually take 6 days up to a few weeks to arrive, however sometimes your countries customs may hold packages for reasons out of our control. Please contact your countires customs department directly to verify delivery times from USA prior to ordering.
Due to the risk of internet fraud, we require the billing address and shipping address to match. To place an order. We reserve the right to deny shipping to any countried based on the difficulty level and expense to ship. Any order over $150.00 will require a copy of your credit card and license before shipment is made.
Rare, nevertheless,if an item is lost or damaged in the mailing process, the customer will collect money from us after we collect money from the mailing service. We will be as helpful as possible during the process. Please note: For those with UPS and college postal boxes, USPS considers it "delivered" once it has switched out of USPS hands (not necessarily into the postal box). Insurance or no insurance any claim will be denied. If this is a concern you may want to request signature confirmation. If the item was damaged during shipping, please take a picture and save the original packaging (including the box used for shipping) which will be needed for any Insurance claims.
We at the Turquoise Mine love our treasures and we are sure you will feel the same way. If for any reason you are not satisfied with the treasure you have purchased, we will refund your money (less any shipping and handling fees applicable). Please follow the return policy below within seven (7) days of receipt of the item. We do think you will love our treasures and understand that it is sometimes difficult to buy an item without actually being able to feel it, for that reason we offer this money back guarantee.
1) EMAIL email@example.com within 10 days of receipt to request a RMA number and return address. Please let us know whether you prefer to exchange for it another item, receive a credit for other merchandise or apply refund to your credit card, PayPal/ Google account.
2) Please ship item(s) back in protective packaging as it must be in unused condition to qualify for a refund.
Returns please ship to:
The Turquoise Mine
PO Box 212
South Lancaster, MA
Call 508-983-4041 with questions
3) Upon receipt, we will either credit the purchase amount less shipping costs to your Credit Card/PayPal account or email you with a code to enter upon checkout for your next order that will automatically apply the credit due.
**Please do not bend, “re-size” or alter the finish of jewelry through polishing or oxidation until you’ve determined that you wish to keep it.**
**** Please DO NOT return items without contacting firstname.lastname@example.org first.
Original shipping charges and return freight are the responsibility of the purchaser.
100% Satisfaction Guarantee:
We have attempted to accurately depict the products offered on this web site by taking a photograph(s) of the exact items for sale. The true color of a stone will be viewed differently depending upon your computer monitor settings and products also may appear larger or smaller than its actual size, please read the sizing details for a product before buying it! Most photographs have been enlarged to show detail and all measurements are approximate.
If you have a question about a product please read the item description including sizing information or e-mail us at email@example.com of your inquiry before buying.
Routine imperfections that are common to handcrafted jewels such as: imperfect edges,common inclusions you might expect to find in a rock. Some stones are "primative" in nature and may have pits and/or geode type holes, especially jaspers and large items, these are not imperfections but are common among hand crafted treasures and what make each piece a unique work of art.
When using a promotional code upon checkout. Enter the code where required in the shopping cart and then click update cart below box in order to calculate the adjustment.
Free shipping special applies to domestic first class usps mail any other option would be an upgrade. Free shipping price would be deducted in the event of a return.